In order to ensure the interests of customers, improve the quality of aftersales service, VIET NHAT SAFETY GLASS JOINT STOCK COMPANY (VSG) will support you to change the new product of the same type if the product has a problem that cannot be fixed immediately (due to technical errors of the manufacturer). Details are as follows:

I. Scope of application:

  • Subjects of application: Customers who have purchased products at VSG company

II. Conditions apply:

  • Time to exchange and return goods: Products are exchanged within 7 days from delivery (applicable to all products).
  • The product must have original seal stamps of VIET NHAT SAFETY GLASS JOINT STOCK COMPANY (VSG) or of the manufacturer.
  • Customers still keep sales invoices.
  • The returned products must be intact, foam and full of accessories, promotional gifts (if any)…
  • The returned product has no form defects (scratches, breaks, dents,etc.)
  • When receiving the product, it must have all the attached documents such as purchase documents, VAT invoices, warranty cards, manuals, catalogs…)

III. In case of nonacceptance of exchange/return:

  • Customers want to change types and models without prior notice.
  • The product error was caused by the customer using it incorrectly.
  • Customers do not comply with the regulations as required to enjoy the warranty and exchange
  • Customers themselves affect the external condition of the product such as: Tearing, packaging, scratching, scratching, breaking…
  • The customer requests to return the goods because of scratches, scrapes, distortions, stains, gold… after they have been inspected and received the goods.

IV. Process of exchanging/returning goods:

  • Customers contact directly to the customer care department of VIET NHAT SAFETY GLASS JOINT STOCK COMPANY (VSG)
  • After obtaining a certificate of condition with the content of damaged goods due to manufacturer error, the exchange of goods will be carried out in accordance with the regulations of VIET NHAT SAFETY GLASS JOINT STOCK COMPANY (VSG) and the manufacturer.
  • The process of exchanging/returning goods is carried out within 07 (seven) days from the date of receiving all information and documents as prescribed by the customer.
  • Please contact Customer Care 0221.654 5555 for instructions on return procedures.