I. SCOPE OF APPLICATION:

  • Subjects of application: Applicable to glass products of VSG Company
  • Scope of application: Applicable to sales and aftersales activities of VSG Company

II. REFERENCES:

  • ISO 9001 standard, Quality Manual– Environment
  • QCVN 16: 2019/BXD: National technical regulation on construction materials products and goods.
  • TCVN 7219, 7218, 7455, 7364, 7368, 8260 standards :Corresponding to each type of product
  • JIS R 3205, 3206, 3209 standards : Corresponding to each type of product.
  • QT09 – Process of receiving orders and fulfilling orders.
  • QT11 – Process of measuring customer satisfaction.

III. Requirements for users:

The improper implementation of the following instructions will lead to damage to the product at different levels from the appearance of the bonded form to the durability and service life of the product, and it is also considered that the fault of the user leads to the invalidation of the warranty of part or the whole product.

  • Preservation of processed glass products:
    • Putting the glass holder for correct technique: tilted at an angle of 710 degrees.
    • Unloading and avoiding collisions of corners and glass edges.
    • Glass is kept in a covered, ventilated, dry warehouse. Especially avoid moisture and dampness (moldy glass cannot be processed).
    • When the glasses are wet, it’s necessary to wash with clean water and dry both sides.
    • Do not let the adhesive film (PVB) come into direct contact with water, especially rainwater.
    • It is necessary to use neutral silicone glue to tightly cover the contact gaps between PVB film, glass and water.
  • When installing Tinted glass, usually use clear white APOLO A500 glue, (neutral glue can be used with painted surfaces).
  • Do not arbitrarily cut or crop the size.
  • Do not arbitrarily reset or change product symbols and labels.
  • When installing, it is necessary to create a gap for the elasticity of the material….
  • Do not allow any organization or individual to take responsibility for the warranty of the product under the warranty as well as change or add or reduce the terms of the warranty of VSG Company.

IV. Regulations on warranty period and scope of warranty:

No. Product name Warranty scope Warranty period
1 Double glazing
  • The product is within the warranty period.
  • The product is installed and used in normal environmental conditions, following the instructions and recommendations provided by VSG Company.
  • The product remains intact without any influence from external entities or individuals outside of VSG’s system.
  • The product does not fall into section V (Products meeting any of the following conditions will be denied warranty coverage).
10 years
2 Tempered glass
3 Laminated glass, Laminated tempered glass, Laminated semitempered glass, Frosted glass, Unpainted kitchen splashback glass 5 years
4 Glass mural, Tinted glass usually installed in the interior 02 years
5 Ceramic coated glass (thermal paint) 02 years
6 Normal glass for cutting, grinding, drilling
  • The product is within the warranty period.
  • The product is installed and used in normal environmental conditions, following the instructions and recommendations provided by VSG Company.
  • The product remains intact without any influence from external entities or individuals outside of VSG’s system.
  • Only the cutting, grinding, and drilling processes are covered under the warranty.
  • The product does not fall into section V.
02 years
7 Double glazing with blinds
  • The product is within the warranty period.
  • The product is installed under normal environmental conditions.
  • Damages caused by the quality of components or double glazing … during the warranty period of these parts in accordance with the VSG Companys regulations
  • The blinds is stuck, scratched, warped, dirty, rusted…
  • Parts repaired or replaced during the warranty period will be covered until the end of the original warranty period of the product.
  • The product is not in section V.
01 year

V. Products falling under one of the following conditions will be refused warranty:

  • Ceramic coated glass (thermal paint) is black, red, oranges installed outdoors without warranty on paint colors.
  • The product has no stamp, no relevant information.
  • The product is damaged due to natural disasters, fires, floods, lightning strikes, mold mosses, dusty safes, oil stains, psoriasis …
  • Customers cause defects such as deformation, falling, scratching, chipping, chipping,…
  • The product is stored, installed, maintained and used incorrectly according to Company VSG’s techniques, causing damage.
  • The product is out of warranty.